# ONYX HUB — Contact and customer support

Contact ONYX HUB through the official Discord server for product questions, setup help, order issues and account-related requests. The link below is the same public support link used by the catalog.

## Official contact channel

Join the ONYX HUB Discord server and use its support or ticket channel. Ask about the specific product and option you are considering, or explain the problem with an existing order. No public support email, telephone number, postal address or guaranteed support hours are listed here. Do not assume an account contacting you independently represents ONYX HUB.

- [Official ONYX HUB Discord support](https://discord.gg/c53CVabEC2)

## Information to include

Describe your question in plain language. For an order issue, include the order reference privately with support, the product name and the date of purchase. For setup questions, include the relevant Windows version, hardware configuration and the error message. Remove passwords, session tokens, full license keys and payment-card details from screenshots or public posts.

- [Setup guide](https://onyxhub.cc/guide)
- [Product status](https://onyxhub.cc/status)
- [Terms and refund conditions](https://onyxhub.cc/terms)

## Privacy and integration requests

Use the same official support channel to ask about account information, correction or deletion requests. Support may need to verify ownership before discussing an account. Read the privacy notice for the data handled by this website, and use the public documentation for read-only agent access. Sending a message does not itself authorize an account change or guarantee a particular outcome.

- [Privacy notice](https://onyxhub.cc/privacy.md)
- [Developer and agent documentation](https://onyxhub.cc/docs.md)
- [About ONYX HUB](https://onyxhub.cc/about.md)